Overviews

Telesales Overview

Telesales or sometime popularly also known as telemarketing has become one of sales acquisition channels’ common practice to many institutions. Companies in developing countries have adopted telesales as one of the key channels to acquire customers with varying degree of sophistication, from the simplest one, by using only telephone and paperbased data to more sophisticated way of using integrated telephony, system application and data warehouse stored in PCs and Servers.

While the term telesales suggests that it is a sales method with an integral application of telephony system but among business practitioners there are still some ambiguity about the specific nature of the practice, itself.

In recent years, a number of prominent companies in Indonesia have started to implement telesales to complement the traditional direct sales acquisition channel. While the benefit of adopting the telesales channel will vary from one company to another, but the fact that it is rapidly growing indicates that companies see the real advantage of using it.

The growth of telesales channel in Indonesia will be more rapid in the future, driven by several factors such as telecommunication technology advancement and changes in customers’ behavior that are more receptive toward accepting telephone sales calls. Today’s customers, in exchange of their time limitation and busy schedule, tend to be more approachable by phone than other traditional methods such as direct contact and mail
solicitation.

 

EDC Maintenance

We help you in getting your merchants up and running to accept Electronic Transactions. To assess and determine the right equipment and telecommunication solution to fit the merchant requirements.EDC/POS equipment deployment to merchant location(s),and new merchant training.EDC/POS equipment replacement, repair and merchant supplies replenishment.Merchant Help Desk support and Inventory management services

Solutions
Our Telesales Management System

Our Telesales System Basic Applications was designed as an integration of various different functions into a holistic application as seen on the following Table

1.1. System Architecture
The system architecture for the telesales application is designed for a close loop environment with LAN connection using client/server and linked through a 10/100 Ethernet cable network.
The application will be developed largely using PHP, and MySQL programming tools under Linux. As the application will be in Web-based, therefore, it requires MS Windows with IE browser to run it. Table-1 below describes the architecture network and linkage of telesales agent PC and
telephony systems to the server, PABX and host-server. The telesales agent’s PC will serve as a working tool that combines both application and telephony system. Therefore, the agents can only work and dial from their respective PCs and the pre-assigned prospects database

1.2. Users’ Organization
In order to impose a proper access management onto the system application, a hierarchy of
users’ organization has to be predetermined and in place. The organization must ensure that users’ hierarchical tiers can be established and a top-down look up and access management to the application can be made available. Our interpretation about the organization which will use the application is provided in the following Table-2. The hierarchy starts from the Telemarketing Officers (TMOs) at the base of the organization chart, who individually and collectively reports to Supervisors. The supervisor who acts as a team leader should be able to oversee his team-member’s progress and performance through the application.

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